Quality Assurance Manual
The Alameda County Behavioral Health Quality Assurance Manual provides essential guidance for clinical teams, program leadership, and administrative staff. It outlines expectations for documentation standards, service delivery requirements, compliance obligations, and broader quality-of-care practices across the county.
To view the complete official manual, visit:
Alameda County Behavioral Health Quality Assurance ManualThis link takes you to the most current version hosted on the Alameda County Behavioral Health (ACBH) Provider Portal. Because policies and procedures may be updated at any time, providers should always refer to the county website for the most accurate and up-to-date information.
Purpose of This Manual
The QA Manual is designed to support best practices in clinical service delivery, documentation, compliance, and program oversight. It provides a unified framework to ensure that:
- Client care meets established clinical, ethical, and regulatory standards
- Documentation supports medical necessity and continuity of care
- Programs follow consistent countywide expectations
- Providers remain aligned with ACBH billing, quality, and compliance requirements
This resource helps guide day-to-day decision-making and ensures high-quality care across all Alameda County Behavioral Health contracted and directly operated programs.
Content Disclaimer
The Quality Assurance (QA) Manual is a living document.
The information contained within may be updated, revised, or replaced without notice. Providers should review modification dates and confirm the validity of referenced policies.
Additional notes:
- Policies from other departments may change without notification to QA
- Always consult the originating department for policy clarification
- For the latest updates from Quality Assurance, visit:
ACBH QA Provider Website
Overview
The QA Manual supports programs in maintaining compliance with county, state, and federal requirements. It serves as a foundational resource for program administrators, clinicians, and support staff who contribute to the delivery of high-quality behavioral health services.