Program Overview
Program Information
Program Name
Wellness Centers – Casa Ubuntu
Contracted Services
- Outreach & Engagement
- Linkage to Services
- Peer Support & Wellness Services
- Medi-Cal Administrative Activities (MAA) – MAA requirements apply
- Outpatient Mental Health Services, including:
- Mental health assessment
- Evaluation & plan development
- Therapy (individual & group)
- Rehabilitation (individual & group)
- Collateral & family engagement
- Case management / brokerage
- Crisis intervention
Program Goals
The program is designed to:
- Support adults with serious mental illness (SMI) to live independently in the community.
- Provide a welcoming entry point for individuals who are unserved/underserved.
- Provide inclusive, recovery-oriented, peer-supported services.
- Offer proven curricula and activities that help clients:
- Build peer support networks
- Engage in recreation and wellness activities
- Connect with behavioral health services
- Sustain community living
- Participate in culturally relevant programming
- Navigate Housing Navigation Centers
Target Population
Service Groups
Adults experiencing mental health challenges, including those who may:
- Be homeless or at risk
- Have co-occurring SUD or physical health disorders
- Be high utilizers of hospitals or emergency services
- Be at risk of institutionalization
- Have limited English proficiency
- Be enrolled — or not enrolled — in ACBH mental health programs
Referral Sources
Referrals accepted from:
- ACBH-contracted providers
- Mobile crisis teams
- Community referrals
Eligibility
Clients must:
- Be Alameda County residents
- Be age 18+
- Have mental health needs
- Be unconnected to services or need additional support beyond current specialty MH programs
- Be transitioning from MH case management
- Outpatient services only:
- Not be enrolled in Service Teams, FSP, or similar case-management programs
- Have ACBH-approved insurance
- Meet criteria for specialty mental health services
Program Description
Core Service Model
Casa Ubuntu operates as a peer-supported, recovery-oriented Wellness Center offering accessible, community-based services designed to build wellness, independence, and social support.
The program incorporates key principles:
- Consumer/family involvement
- Accessibility
- Age-appropriate support
- Cultural relevance
- Community partnerships
- Accountability & measurable outcomes
Program Activities
Services and supports may include:
- Social skills training
- Peer-led groups
- Seeking Safety groups
- Recreational & social activities
- Educational and spiritual support
- Field trips
- Resource referrals
- Individual peer support
- Peer leadership development
- Partners in Change outcomes system
- Motivational Interviewing
- Wellness Management & Recovery
- Other wellness and recovery supports
Crisis Support
Clients needing higher levels of care will be assisted in connecting with:
- Outpatient services within the Wellness Center
- ACCESS
- Crisis Response Team (CRT)
Outpatient Services
- Short-term mental health services
- Average 9 hours per client, not exceeding 3 months
- Based on strengths-focused treatment plans
Hours of Operation
- Monday–Friday: 9:00 AM – 5:00 PM
- Every other Saturday: 9:00 AM – 1:00 PM (virtual format)
Service Locations
-
Casa Ubuntu Wellness Center
Eastmont Town Center
7200 Bancroft Avenue, Suite 267
Oakland, CA 94605 -
Field-Based Community Services
Staffing Requirements
Minimum: 4.80 FTE, including:
- 1.00 FTE Clinician
- 2.50 FTE Mental Health Rehabilitation Specialists / Adjunct / Peer Staff
- 0.50 FTE Wellness Manager
- 0.80 FTE Student Trainees
Contract Deliverables
Process Objectives (Annual)
Outreach, Engagement, Peer Support & Wellness Services
- 4,500 hours MAA-billable services
- 100 unduplicated clients served
- Monthly MAA logs submitted
Outpatient Services
- 781 hours
- 40 unduplicated clients
Quality Objectives
| Measure | Objective |
|---|---|
| Clients who agree “I like the services I received here.” | ≥ 85% |
Impact Objectives
| Measure | Objective |
|---|---|
| Clients who “deal more effectively with daily problems.” | ≥ 50% |
Reporting & Evaluation Requirements
Sign-In
- Electronic sign-in system; optional for clients.
Monthly Reports
- MAA logs sorted by staff → date
- Due 15th of each month
Quarterly Program Reports
| Quarter | Reporting Period | Due |
|---|---|---|
| 1st | Jul 1 – Sept 30 | Oct 31 |
| 2nd | Oct 1 – Dec 31 | Jan 31 |
| 3rd | Jan 1 – Mar 31 | Apr 30 |
| 4th / Annual | Jul 1 – Jun 30 | Jul 31 |
Annual Reports
- MHSA CSS Annual Report delivered within 30 days after fiscal year end
Additional Requirements
No additional requirements listed.